Why Are My Messages Not Delivering to All My Recipients?

  21 July 2016

What is Do Not Disturb

UPDATE: To unsubscribe from 'Do Not Disturb' (DND):

For MTN Lines Text STOP to 2442 and after 5 Minutes Text ALLOW to 2442.

 

For AIRTEL lines Text STOP to 2442 and after 5 Minutes Text OUT to 2442.

 

For GLO Lines Text STOP to 2442 and after 5 Minutes Text CANCEL to 2442.

 

For ETISALAT Lines Text STOP to 2442 and after 5 Minutes Text START to 2442.

The landscape of bulk messaging in Nigeria changed forever on July 1, 2016 when Nigerian Communication Commission (NCC) mandated the telecommunications service providers in the country to activate the ‘Do Not Disturb’ (DND) facility which gives subscribers the freedom to choose what messages to receive from the various networks or face sanctions.

 

Since that day, any phone number on the DND list will stop to receive bulk SMS. The introduction of the DND service became imperative due to numerous complaints to NCC from subscribers.

You might wonder ‘but I never subscribed to such service’. Some subscribers were actually placed on DND list by default. To opt out of the service and start receiving bulk SMS, you will need to (1) text STOP to 2442 then (2) text ALLOW to 2442.

Messages sent to phone numbers on DND are still billed by the operators but not delivered. To prevent such losses, SmartSMSSolutions has developed a powerful infrastructure that helps filters out phone numbers on DND and dead phone numbers before you send your messages. This is the first and only one in the country at the moment.

This feature has been embedded on the Send SMS page and you start to take full advantage of it now.

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