Glo Customer FAQs 2025: 50 Answers On Bonuses, Bundles & Balance Codes

: 05 May 2025

Glo Customer FAQs 2025: 50 Answers On Bonuses, Bundles & Balance Codes

: 05 May 2025

One stop, 50 answers: Glo bonuses, bundles, balance checks, migration rules, IDD packs, Simple Recharge glitches, SIM dormancy—every 2025 question solved, plus a 1–2 % top‑up discount hack via SmartSMSSolutions.

Post‑March 2025 price hikes turned every kobo of airtime into a budgeting decision; yet Glo’s USSD jungle can still leave users guessing. We tracked the most common queries logged by Glo’s 300 help‑line, Twitter DMs and campus forums, then paired them with concise, updated‑for‑2025 answers —all in one place.

To stretch savings further, we also flag when topping up through SmartSMSSolutions (buy airtime) saves 1–2 % on every recharge. Screenshot or print sections that matter most; revisit anytime the “bonus expired” SMS tries to ruin your day.

General Account & Balance Codes

#	Question	Quick Answer
1	What’s the universal code to check airtime?	Dial `*310#` (cost ₦0).
2	How do I see active data bundles?	`3124#` shows balance & expiry.
3	Which code shows bonus wallets (WB, RBV, RBD)?	`310#` then reply 3 “Bonus”*.
4	How do I know my current tariff plan?	`3122*1#` returns plan name.
5	Can I get a mini‑statement of last deductions?	`3106#` (shows 5 most recent events).

Bonuses & Validity

#	Question	Short Answer
6	Why did my Berekete Smart bonus vanish after 7 days?	Recharge bonuses (voice & data) expire exactly 168 h after credit.
7	Do bonuses rollover if I recharge before expiry?	Yes—new 7‑day window starts; old and new balances merge.
8	What billing rate applies to bonus voice?	83 k/s (₦49.8/min) on Berekete Smart RBV.
9	Is bonus SMS possible?	No—SMS always billed from main balance at ₦6.
10	Can I share bonus airtime or data?	No—Airtime Share pulls from main balance only.

Voice Plans & Migration Rules

#	Question	Short Answer
11	First migration in a month—free?	Yes—one free switch every 30 calendar days .
12	Second migration inside 30 days cost?	₦100 deducted from main balance.
13	Code to move to Super Talk?	Dial `*301#` → confirm.
14	Daily fee on Super Talk?	₦15 charged on first outgoing call of the day.
15	Post‑Berekete auto‑migration?	Day 181 you’re moved to Talk‑On (22 k/s).
16	Can I return to Berekete Smart after leaving?	No—welcome plans are one‑way.
17	Cheapest plan for 400 min callers?	Super Talk (15.5 k/s + ₦15 fee).
18	What’s Talk‑On’s data rate?	PAYG ₦3.07/MB; bundles identical to other tariffs.
19	How to block PAYG data?	`7779#` (toggle on/off).
20	Does SIM age affect free migration rule?	No—applies to all prepaid lines.

Data Bundles & Night Plans

#	Question	Quick Answer
21	Cheapest Glo night bundle in 2025?	250 MB @ ₦50 ( `*777#` → Data → Night).
22	Weekend binge option?	3 GB TGIF @ ₦500 (Fri‑Sat nights).
23	Do standard bundles pause while bonus data exists?	Yes—paid bundle timer freezes until bonus exhausts/exp.
24	Best ₦1 000 daytime bundle?	2 GB / 30‑day plan ( `*312#` → monthly).
25	Can I use bonus data for hotspot?	Yes—no tethering restrictions.
26	How to check data auto‑renew status?	Dial `3123#` ; cancel by SMS “CANCEL” to 127.
27	Data‑bundle rollover: what qualifies?	Unused paid bundle rolls when you purchase same package before expiry.
28	PAYG speed throttling?	None; price discourages heavy use.
29	Does VPN affect bonus priority?	No—wallet hierarchy unchanged.
30	Combine Glo data with MTN night plan?	Yes; dual‑SIM or eSIM recommended.

International Calls & IDD Packs

#	Question	Quick Answer
31	Cheapest way to call USA?	Airtel SmartValue 20 k/s or Glo IDD Pack 4 (₦27/min).
32	IDD Pack activation code?	`*312#` → 5 → 2.
33	Pack balance check?	`3102#` (pre‑paid).
34	Can I stack multiple IDD Packs?	Yes—earliest expiry burns first.
35	Do IDD minutes work while roaming abroad?	Yes—billed at pack rate.
36	Cheapest roaming data hack?	Local SIM for data + disable Glo data roaming.
37	Can bonus wallets pay for IDD packs?	No—main account only.

Recharge & Payment Glitches

#	Question	Short Answer
38	Code for bank USSD top‑up?	`*805#` → select bank.
39	Error: “Phone not linked to account.”	Link SIM via bank USSD first (e.g., `*901#` ).
40	SmartSMSSolutions top‑up didn’t arrive?	Check wallet history; retry or contact SmartSMS chat within 5 min.
41	Can I schedule auto‑top‑ups via SmartSMS?	Yes—Dashboard → Scheduled Airtime.
42	Daily USSD session fee on *805#?	₦6.98 (CBN/NCC tariff) deducted by telco.
43	Difference between e‑top‑up & scratch card bonuses?	None—system treats both equally.

SIM Security, Dormancy & Porting

#	Question	Short Answer
44	How long before an unused SIM is recycled?	Around 180 days of zero activity.
45	Keep line alive abroad without calling?	Recharge ₦100 or send SMS every 90 days.
46	Lost SIM—can bonuses be transferred to new SIM?	No—new SIM starts fresh; remaining bonuses lost.
47	Porting to another network: bonus fate?	All Glo bonuses forfeit upon port‑out.
48	Enable SIM‑PIN for anti‑swap security?	Settings → Security → SIM Lock → default 0000 → change.

SmartSMSSolutions Top‑Up Tips

#	Question	Quick Answer
49	Average discount range?	1 – 2 % (₦1 000 airtime costs ₦980–₦990).
50	Does SmartSMS airtime trigger Glo bonuses?	Yes—network perceives it as standard recharge.

Conclusion

All the codes, rules and hidden rates are no longer a mystery:

Bookmark this FAQ—every balance query and bonus panic solved.
Time your migrations—one free switch every 30 days; finish bonuses before hopping.
Block PAYG leaks with *777*9# .
Grab 1–2 % instant savings by recharging through SmartSMSSolutions.

Armed with these 50 answers, your 2025 Glo experience should be kobo‑stretching, not code‑guessing.