What’s Changing?
Starting Monday, 20th January 2025, the costs associated with processing card payments will now be passed on to customers. This adjustment reflects the increasing economic pressures that have impacted our ability to continue bearing these charges.
We understand that this may come as a disappointment, and we want to assure you that this decision was not made lightly. Our goal is to ensure that we can continue to provide high-quality services without compromising on efficiency or customer satisfaction.
A Cost-Free Alternative
To minimise the impact of this change, we’re happy to remind you of an alternative payment method: direct bank transfer. By choosing this option, you can avoid any extra charges, and your funds will be credited to your account instantly.
Accessing your bank transfer details is simple:
- Log in to your account at https://app.smartsmssolutions.com/fund-wallet .
- Navigate to your account details section.
- Use the provided bank details to complete your transfer.
Why the Change?
The decision to pass on card processing charges stems from a need to balance rising operational costs with our dedication to maintaining a high standard of service. Rather than compromising on the quality of our offerings, we believe this change is the most practical way to continue supporting our customers effectively.
Our Commitment to You
We remain dedicated to providing a seamless experience for our customers. If you have any questions or concerns about this update or need guidance on using direct bank transfers, our support team is here to assist you.
We value your trust and understanding as we navigate these challenges together. Thank you for being a part of the SmartSMSSolutions family.