A couple of months ago, the network operators/regulators gave a directive that all companies with online business operations perform a full Know-Your-Customer (KYC) for all their customers. Since then, SmartSMSSolutions have put in place measures to help you complete this process. 

One of the basic steps you need to take for this process is to confirm your phone number and email address after registering an account on SmartSMSSolutions. In case you missed it, here is a guide on how to confirm your phone number and email address after registration. 

However, confirmation of email address and phone number is just the first step, as there are other details you need to provide to complete this KYC process on SmartSMSSolutions. 

Here are the steps to follow. 

Steps to Follow to Complete the Know-Your-Customer (KYC) Process on SmartSMSSolutions

To complete the KYC form or process on SmartSMSSolutions, follow the steps listed below:

1. Login to your SmartSMSSolutions account with your email address and password or register an account at https://app.smartsmssolutions.com/register.
2. Click on MY SETTINGS on your Dashboard.
3. Then, Select KYC 
4. Alternatively, you can go straight to the KYC page at https://app.smartsmssolutions.com/tools-user-kyc.
5. On the page, fill in the following details as requested:

• Under Organization, provide the name of your organization (Note: This should be the same as the name on your CAC).
• Upload your company CAC certificate in the space provided for that 
• Confirm your Phone Number and Email Address if you’ve not yet done so, by requesting the confirmation code.
• Write down your name as the representative of the organization using the platform 
• Upload your Government Issued ID as an added layer of user confirmation for the account 

6. Once you’ve done these successfully, wait for confirmation of your details as a completion of the process.

Why Do You Need to Provide All Those Details (Name, Name of Organization, Company CAC, and Government Issued ID for KYC)

You might be wondering; “Why do I need to provide all these details to complete the KYC process?”. Well, the reason is not far-fetched and is in line with the goal or objective of the Know-Your-Customer Process. 

Confirmation of your Phone Number and Email Address ensures that you are the rightful owner of the account and someone else is not impersonating you by using your contact details to sign up for an account and send messages. That is a layer of security for you. 

Additionally, the provision of your organization name, CAC document, and Government Issued ID is also another layer of security that helps to check spam and scam messages and give you the best experience using the bulk SMS platform as a registered business owner. 

Note that all requested documents and information are safe with SmartSMSSolutions and required as part of the verification process for the KYC. 

How Long Does it Take to Get Feedback on the KYC Completion and How Do I Know When It’s Done?

The KYC process usually takes between 5-10 working days for confirmation and completion once you’ve successfully filled in the information required. 

To confirm when your KYC process is done and completed, please visit the same page where you made the submission; https://app.smartsmssolutions.com/tools-user-kyc, as the status in front of each submission, would show ‘Completed’ when it’s done. 

What Should I Do If I Experience Challenges Completing My KYC Form?

If you experience any challenge with some of the processes involved in completing your KYC form, please kindly reach out to us by sending a mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or call 07034243326 | 08035515868. An experienced customer service representative will guide you through the process. 

Next Steps 

Are you a registered user of SmartSMSSolutions? Have you completed the KYC process yet? If not, what are you waiting for? Complete the KYC process now and unlock a host of other possibilities open to you on our bulk SMS gateway.