So far, we have considered seven (7) of the major reasons why you might experience failed delivery in your use of bulk SMS service. These reasons are not assumptions but clear facts, and knowing them is the first step towards avoiding and/or handling them when they occur. You might want to check them all over again here.

 

In this article, we look at the eight (8) and final reason in this series of reasons for bulk SMS delivery failure.

If you have been following our ongoing series on this handle on the top reasons why delivery of bulk SMS sometimes might fail, you should already have ideas now on how to possibly avoid and handle failed delivery in your use of bulk SMS service. You can still relive the reasons already discussed here.

 

Now, we take you through the 7th reason of this series. See one other cause of bulk SMS delivery failure that you might not have given thought to.

We have already considered four (4) reasons for possible bulk SMS delivery failure. These reasons are very important to know and remember for such cases. If you had missed these articles, you can still check them up here.

 

The fourth reason we want to consider in this series has to do with an error in your use of one of SmartSMSSolutions service provisions. See which one it is and how to avoid it.

Are you one person who gets angry whenever you experience failed delivery of bulk SMS? Will you like to find out the reasons for that and therefore how to possibly avoid it? If yes, you should be interested in our ongoing series. Three reasons for these have already be considered. See reason 1, reason 2 and reason 3 in case you missed them.

In view of failed delivery of bulk SMS experienced by bulk SMS service users sometimes, we are taking a series of the major reasons for that. We’ve already seen the first reason for possible bulk SMS delivery failure. Incase you missed it, see here. Now we consider a second possible reason for bulk SMS delivery failure.

Of paramount importance to all bulk SMS service users, is instant delivery of bulk SMS to recipients as soon as they are sent, and rightly so. For one thing, it is annoying to get charged for messages sent while the supposed recipients don’t get it. For another thing, the urgency of the message sometimes makes failed delivery unforgivable.

 

In the coming series of articles, we look at 8 major reasons why you might experience bulk SMS delivery failure, so you can identify these and either avoid them if possible and/or handle them in the right way.

Do-No-disturb is a feature that effectively blocks or silent an unwanted calls and messages. It also helps to avoid an unwanted unknown individual or telecommunication calls and SMS.

Why is it in place?

With the Do-Not-Disturb feature, you can automatically ignore or block annoying or unwanted calls and SMS. Do-Not- Disturb effectively silences almost all notifications while you aren’t actively using your phone. It also silences all phone calls by default, but you might want your phone to ring when certain important people calls.

How it has affected bulk SMS

With the directive from the Nigeria Communication Commission (NCC) on do not disturb. It has been enforced on the network providers to implement Do not disturb on all subscribers. In view this, Bulk SMS has been affected and we deliver messages to some network. For some hours, we do not deliver messages to MTN lines, but now resolved.

MTN are currently working on their SMS delivery to all the numbers. Here is the update for this delivery.

Real-Time Update

 

Update: July 7, 2016 19:15

We are pleased to inform you that after close monitoring for about 4 hours, we can confirm that delivery has stabilized and you can now recommence SMS traffic. Thanks.

Update: July 7, 2016 16:43

Preliminary data shows potential new restriction on traffic types being accepted by MTN, based on DND (Do Not Disturb) functionality.
Rest assured you will be informed further as new information becomes available.

 

Update: July 7, 2016 12:20

We have been informed of delivery failure issue on some mobile units (Phones) which has been related to a generic error for which we are currently in discussion directly with the operator (MTN Nigeria). Once we receive any feedback for this you'll be informed.

Thank you for your patience in the meantime.

Update: July 7, 2016 10:51

SmartSMSSolutions started delivering message to MTN numbers and delivery service restored.

Update: July 7, 2016 10:50

MTN Reactivated the delivery service of their SMS

Update: July 6, 2016 20:00

Smartsmssolutions blocked the delivery to messages to MTN lines to avoid units lost to clients.

Update: July 6, 2016 13:00

MTN delivery banned due to unpleasant of Do Not- Disturb (DND) implemented by the NCC.

Update: July 1, 2016 08:00

Nigeria Communication Commission (NCC) enforced Do Not Disturb (DND) and there were delivery inconsistencies.

Update: July 7, 2016 19:15

SmartSmsSolutions confirmed messages delivery to be stabilized and SMS traffic fully restored. 

What do I do when I send a bulk SMS and some recipients of the message do not get it? There are some factors that might cause partial delivery of bulk SMS. Once those factors have been identified, the next thing after a message has been sent is to check up the delivery report of the bulk SMS.

 

On the delivery report segment of your bulk SMS account, you have delivery status code attached to each recipient’s phone number. It is important to understand what each code mean in order to know what action to take if particular recipients do not get the sent message.

Partial delivery of bulk messages occurs when you send messages to many numbers and some recipients gets it while some do not. Probably you’ve experienced partial delivery of bulk SMS at one time or the other during your use of bulk SMS service. There is an explanation for this though and of course there is a solution for that.

 

For all bulk SMS service users, instant delivery of bulk SMS is of paramount importance. Delays are not pleasurable. More distasteful is failed delivery of bulk SMS all together. No one loves to be charged for sent messages while the supposed recipients don’t get it.

Here are 8 of the major causes of bulk SMS delivery failure so you can be aware of this and know how to prevent it.

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