I am not on ‘Do Not Disturb’ (DND) List, but I’m Not Getting Bulk SMS

  21 July 2016

What is Do Not Disturb

UPDATE: To unsubscribe from 'Do Not Disturb' (DND):

For MTN Lines Text STOP to 2442 and after 5 Minutes Text ALLOW to 2442.

 

For AIRTEL lines Text STOP to 2442 and after 5 Minutes Text OUT to 2442.

 

For GLO Lines Text STOP to 2442 and after 5 Minutes Text CANCEL to 2442.

 

For ETISALAT LinesText STOP to 2442 and after 5 Minutes Text START to 2442.

Whether you know about it or not, the Nigerian Communication Commission (NCC) mandated the telecommunication operators to implement ‘Do Not Disturb’ (DND) starting July 1, 2016. This came on the foot of torrents of complaints submitted to NCC on the abuse of third-party SMS and unsolicited automated calls.

In line with the above, NCC issued a directive to the telecommunications service providers in the country that starting from July 1, 2016, they must activate the ‘Do Not Disturb’ (DND) facility which gives subscribers the freedom to choose what messages to receive from the various networks or face sanctions.

To remove your phone number from the DND list, you will need to text ALLOW to 2442. Despite this, it has been noted that some phone numbers that are not DND list are still not receiving third party SMS. This has been confirmed to be a glitch in the set up process by the telecommunication operators.

 

To resolve this, try the following:

1. If you have received any message such that below in the past, you are on DND and you will need to (1) text STOP to 2442 then (2) text ALLOW to 2442 to start receiving bulk SMS.

“You order DND product successfully at 14:52:22 01/07/2016”.

The time and date are just hypothetical.

2. Text STATUS to 2442 to check if you are currently on the DND list. If you get a message such as:

a. “The Do-Not-Disturb service is active on your line to FULL Blocking mode. Please visit **URL** for more options.”

Then, you are currently on the DND and you need to (1) first text STOP to 2442, then (2) text ALLOW to 2442 to start receiving bulk SMS.

b. “You have not subscribed to DND or has unsubscribed from it.”

If you receive any message similar to the above and you are still not receiving bulk SMS, you will need to contact your telecommunication provider.

Since problem has been found to be peculiar to the MTN Nigeria network. You might also want to update phone number on the platforms where you are expecting the SMS notification to the one from another telecommunication provider.

Let us know your experience as you tried to get your phone number removed from the DND list.

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