1. CALL AGENTS : Here at SmartSMSSolutions, we have call representatives that are there to always receive your calls and return them if need be. In order to ensure your needs are adequately cared for, our call agents runs shifts throughout a day. You can get across with call agents between the hours of 6am-5pm for those on day shift, and the hours of 5pm-11pm for those on night shift. Even on public holidays and weekends, our customer care center is still open.
Our primary mandate in this department is to ensure all concerns and issues you have are resolved, for that is exactly what we do, we provide solutions. That is why we are SmartSMSSolutions.
Some of the things you can contact our call agents for are:
- Providing details of payment for SMS units
- Inquiry about anything concerning bulk SMS service to get instant response
- Complaints about difficulty using any of our services; we thrive on that
- Feedbacks, both positive and negative about us; they make us grow
2. SOCIAL MEDIA/CHAT AGENTS : These are the customer care agents that do more of their care-giving in form of texts than call. Since we know not everyone can always reach us through calls because of the cost, we have put in place various social media handles through which you can reach us; the WhatsAPP, the Facebook, Twitter, Google+, 2go and Skype. Also included is our blog, where articles that concerns you and your use of our service are posted daily.
We have separate agents in charge of these and they are always there to respond to your questions in form of chats. Also, your frequently asked questions are answered as content on the blog.
Like us on Facebook @ www.facebook.com/xmx1.ng, add us up on WhatsApp with the number 07034243326, follow us on twitter @ www.twitter.com/smartSMS, add us up on 2go with the ID smartsmsng, connect with us on Google+ @ +smartSMSSolutions1, ping us on BBM with the pin 79C03F9 and Skype us today @ smartsmssolutions.
3. CREDITING OFFICERS : These are the ones who ensure your bulk SMS accounts are credited as soon as you make payment to any of our bank accounts. They are smart and always ready. You can help them to be more efficient by always paying in with your username when you make bank payment. That is your only part. They are capable of doing the rest.
4. TICKET OFFICERS : These are the ones who respond to your text messages. They check them up and immediately look up the issue raised in them. They then solve instantly or pass on to the appropriate personnel if needed.
5. OVERALL LOGISTICS OFFICERS: Of course there are those who works at ensuring all tasks in the customer care department goes well. They are also care givers. They are the ones who respond promptly in event of rare unexpected hitches in the system, to make sure you get your satisfaction in no time. They also respond to the mail you send to us. They are always there for you.
Here at SmartSMSSolutions, you are the reason we are here. We derive joy in giving you the quality bulk SMS experience you deserve. As such, we serve you with joy. It is our pleasure. And as such we always look for opportunities to reward you as often as possible. Thank you for choosing SmartSMSSolutions.
Not part of the Smart family yet? Register a free bulk SMS account now and join the train.
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